NIB Managing Director Embarks on Nationwide Branch Tour to Strengthen Customer Relations

The newly appointed Managing Director of National Investment Bank PLC (NIB), Chief Dr. Doliwura Zakaria, has commenced a nationwide tour to formally introduce himself to staff, engage with customers, and foster stronger relationships within the banking community. This initiative underscores his commitment to enhancing customer satisfaction, operational excellence, and the bank’s overall growth.

Accompanied by a select team of senior management, Chief Dr. Zakaria visited several NIB branches within the Accra-Tema Zone. There, he interacted with employees, listened to their concerns, and shared his vision for the bank’s future. The tour also provided an invaluable opportunity for direct engagement with customers, allowing them to give their feedback and expectations regarding NIB’s services.

Speaking during his visits, Chief Dr. Zakaria emphasized the importance of customer-centric banking and reaffirmed NIB’s dedication to delivering innovative and tailored financial solutions. He expressed his gratitude to both staff and customers for their unwavering support and encouraged them to continue trusting in the bank’s mission of financial empowerment and national development.

“This tour is not just about meeting our dedicated team but also about listening to our valued customers and ensuring that their banking needs are met efficiently. NIB is poised to become the preferred investment bank in Ghana, and this begins with strengthening our relationships at every level,” said Chief Dr. Zakaria.

The Managing Director’s tour will continue across all 16 regions of Ghana, reinforcing NIB’s commitment to customer satisfaction and branch-level operational excellence. As the bank advances its strategic initiatives, these engagements will serve as a foundation for innovation, service improvement, and deeper community integration.

Stay tuned for updates as Chief Dr. Doliwura Zakaria and his team make their way to a branch near you. NIB remains committed to being a trusted financial partner, delivering excellence in banking services nationwide.

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