The National Investment Bank (NIB) has assured customers of enhanced products and services in its yearlong celebration of the customers whose loyalty have facilitated the bank’s growth.

In his message to stakeholders in commemoration of the 2021 Customer Service Week, Managing Director, Mr. Samuel Sarpong said, “every customer is key to NIB, and the bank is extremely grateful to all its customers for keeping faith with them, and entrusting their businesses to” NIB. He emphasized the bank’s commitment to making sure that “we provide the best service to meet your (customer’s) needs as well as help you achieve your financial goals.”

In acknowledgement of the dedication of staff in the face of all the challenges the financial sector is faced with in service delivery in light of the COVID-19 pandemic, Mr. Sarpong extended his appreciation to them for going out of their way to meet the needs of customers. “I appreciate your commitment to the course of making sure our customers are happy, and pledge to provide you all the support you need to ensure that you meet the needs of our customers,” he said.

As part of activities to mark the week-long celebrations, some Executive members took time to visit customers in their places of operation. Some visited branches to serve and interact directly with customers as Tellers, Operations Managers, Floor Attendants among other customer-relational activities. This year’s Customer Service Week celebration was under the global theme: “The Power Service—Every Customer Counts.” The theme is in recognition of the diverse groups of people who have stood with NIB in our 58-year history.

The celebration dovetails into the Breast Cancer Awareness Month (October), aimed at raising awareness about breast cancer, and the need for early examination, detection and treatment.