FAQs

Q: What kind of browser do I need to have?
A: Our Internet Banking supports Microsoft Explorer 5.0 and higher, AOL 4.x, 7.x and higher, Safari for Mac, and Firefox 3.0 and higher. The browser must support SSL (secure sockets layer) encryption, which needs to be 128-bit. A higher number denotes stronger protection.

Q: How do I know if my banking session is encrypted?
A: You can determine if encryption is being used on a given web page by looking for the following icons in the lower portion of your browser.

Q: What can I do to protect my accounts and personal information while I'm banking online?
A: NIB takes numerous steps to keep your accounts and personal information secure, but you also play a role in maintaining the security of your banking information. Here's what you can do:
•    Memorize your Internet Banking ID and Password
Your online password authenticates you when you begin an Internet Banking session. You should memorize this password and never write it anywhere or reveal it to anyone.
•    Change your Password regularly
It's important to change your password regularly, which you can easily do when you begin an Internet Banking session.
•    Remember to sign off
It's important to sign off when you're finished. In fact, if you are not at your own computer, NIB recommends that you completely close your internet connection when finished. 
•    Utilize the built-in security features of your browser
We recommend that you utilize the built-in security features that browsers provide. Choosing certain security settings and options will help protect your privacy.

Q: What happens if I don't log off the system?
A: Internet Banking has a 10-minute time out feature. If the system is not used for 10 minutes, then the user will be inactive and will have to log in again.